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Candidate

Female, 31 year, born on 2 November 1993

Austria, not willing to relocate, prepared for business trips

Reservations manager/ Account Manager

90 000 ₽ in hand

Specializations:
  • Sales manager, account manager

Employment: full time, part time, project work

Work schedule: remote working

Work experience 6 years

February 2018 — August 2020
2 years 7 months
"Friends" Hotels&Hostels

Saint Petersburg, www.friendsplace.ru

Hotels, Restaurants, Food Service Industry, Catering... Show more

Reservations Manager
Booking of the rooms, processing of incoming requests from extranets, by phone and e-mail. Providing visa support. Organization of transfer services. Group booking. Formation of accounts and closing documents. Control of the movement of the number of rooms and payment of reservations.
September 2016 — January 2018
1 year 5 months
City Hotel Group ("Tourist" Hotel)

Saint Petersburg, cityhotelgroup.ru

Hotels, Restaurants, Food Service Industry, Catering... Show more

Reservations Manager
Booking of the rooms for touristic groups and corporate guests. Billing. Acceptance of an order for group meals. Keeping statistics on key performance indicators of the hotel. Monthly reconciliation with contractors on commission fee. Monthly sales reports. Visa support. Payments control.
August 2015 — September 2016
1 year 2 months
City Hotel Group ("Tourist" Hotel)

Saint Petersburg, cityhotelgroup.ru

Hotels, Restaurants, Food Service Industry, Catering... Show more

Receptionist
Check-in/Check-out procedure. Registration of guests. Payments control. Taxi/Excursions ordering. Booking of rooms. Conflicts resolution. Night audit.
June 2014 — October 2014
5 months
"Iberostar Creta Panorama Hotel 4*"

Greece, www.iberostar.com

Hotels, Restaurants, Food Service Industry, Catering... Show more

Hostess
Welcoming the guests. Making reservations and seating the guests accordingly. Making sure that each table has a waiter attending to the guests.Dayly reports to the management. Act as a way of communication between the kitchen and the restaurant staff. Promotion of thematic dinners in other restaurants of the hotel.
September 2013 — October 2013
2 months
"Aldemar Royal Mare 5*" Hotel

Greece, aldemar-resorts.com

Hotels, Restaurants, Food Service Industry, Catering... Show more

Hostess
Welcoming the guests. Making reservations and seating the guests accordingly. Making sure that each table has a waiter attending to the guests.Dayly reports to the management. Act as a way of communication between the kitchen and the restaurant staff. Promotion of thematic dinners in other restaurants of the hotel.
May 2013 — September 2013
5 months
"Aldemar Royal Mare 5*" Hotel

Greece, aldemar-resorts.com

Hotels, Restaurants, Food Service Industry, Catering... Show more

Waitress
Welcoming the guests. Presenting menus to customers. Explaining menu items to customers. Taking food and drink orders. Refilling customer drink orders. Delivering checks to customers.Accepting payment for the meal.

Skills

Skill proficiency levels
Работоспособность

About me

Tilda, Figma, making landing pages MS Office and 1C Good knowledge of extranets, such as expedia, booking.com, agoda, hrs etc. Strong Communion Skills Efficient multi-tasking skills Stress-resistance Proactivity Highly organised Result oriented

Higher education

2015
Branch of Saint Petersburg State University of Economics in Cheboksary
Tourism and hospitality, Economics and Managment in Tourism and Hospitality

Languages

Russian — Native


English — C2 — Proficiency


Italian — B1 — Intermediate


Citizenship, travel time to work

Citizenship: Russia

Permission to work: Italy, Russia

Desired travel time to work: Doesn't matter