• Check-in, assigning plane seats, processing additional charges, providing luggage labels and checking passengers’ baggage per airline specifications. •Coordinating the boarding, deplaning, communicating important flights related information.

• Provided customer service to the players of 10 casinos in accordance with all departmental policies and procedures (Terms and Conditions of Marketing/Bonus Campaigns, Payouts, Regulations) via Live Chat, Email and Phone. • Provided support, served as a point of contact for customers experiencing issues or having questions related to: Technical inquiries regarding Geo Location, Device Compatibility, Financial transactions

• Was responsible for all digital marketing activities of the hotel (Social Media, SEO, Website, PPC), e.g. sales campaigns/ tactics to raise brand awareness, /strategies to drive online traffic, • Analysed customer behavior, conversion rates, market conditions and competitor data, the latest technologies and suggested improvements to the company’s website, developed strategies to drive online traffic.

• Assisted Business & Strategic Operations Director in planning the events in the university campus (concerts, business meetings, press conferences, employee workshops, university parties and etc.) • Used Google SketchUp to create digital event layout and presented/negotiated with event planners

Note:Approximately 18 months of my overall work at CESD was from distance. •Data collecting (primary and secondary) though means of Surveys, Interviews, Desk Research, • Prepared and translated (AZ; RUS; ENG) reports and documents, maintained databases • Conducted correspondence with key external actors, (NGOs, think tanks, and representatives of academic institutions, government officials, and funding institutions) represented CESD at public and private

2012 June-2012 Oct. • Accompanied the team delegation throughout all the World Cup 2012 tournament • Served as a Liaison between the competition administrators and team staff (FIFA, LOC and the NZ Team) • Coordinated services such as food / hotel stay / transportation/ trainings at the stadiums for the team and acted as translator and interpreter during press conferences, interviews, etc. or when requested by the team or by FIFA • Monitoring the quality of the services mentioned above throughout the tournament and assisted the Team’s Head of the Delegation in various activities (purchase of necessary equipment, creating daily schedules for the team)

Note: Worked during training period for two consecutive years from August to December. • Planned, implemented and evaluated the daily language learning activities of the US Peace Corps Trainees • Served as a cultural information resource for Trainees, facilitated Trainees’ cross-cultural learning, served as a warden and coordinated host family stays and facilitated Trainee’s and local organizations´ communication • Assisting in supervision and completion of Technical, Medical, Safety & Security and Administration

• Collected detailed information on sale and long/short term rent of real estate properties (Land, Houses, Office, small businesses such as cafes and shops) concluded contracts on the sales/rent commission rate with owners • Searched for potential clients to rent/buy through various channels (newspaper, online channels, walk in) • Accompanied prospects to property sites, discussed conditions of sale, and facilitated real estate contracts. • Closed the sales and remained as a liaison between the two parties, resolved customer complaints; • Prepared activity and results reports, such as daily call reports, weekly work plans, and monthly territory analyses.

2010 April-2011 Sept. • Monitored calls to observe employee's demeanor, technical accuracy and conformity to company policies to increase customer satisfaction ratings, & quality assurance and provided staff with ongoing training, coaching, • Analyzed calls to identify ubiquitous customer problems and behaviors from a performance standpoint and made recommendations for improvement, dealt with more complex customers inquires exceeding average inquiry time, made necessary registrations, customer inquiries, technical issues,

• Organizing workers’ schedules, Monitoring check-in and check-out of workers • Inventory checking, Inventory supplying and purchasing at local market • Arranging menus • Negotiating with local customers in arranging advertisement • Daily logging and updating of Finance Log Book • Assisting and providing financial support to the Accounts Manager

M.S. Tourism Management, Innovation and Management in Tourism

B.A. Tourism Management, Innovation and Management in Tourism

Hospitality Management, Management