• Strategic and operational management of the company, staff recruitment • Development of product range, market research, flexible planning system • Launch of new niche services and products (specialized tours: SPORT, SPA, wedding, shopping) • Loyalty program implementation – Privilege Club LA (work with clients and partners, event-marketing) • Individual and group VIP-tours realization (synchrone swimming training camps for sportsmen in Slovakia, business internship for the students of Ural State Economical University in Czech Republic and Slovakia) • Built up a sales team, developed clientoriented standards, active sales in Tourism • EVENT-planning and PR: city celebrations (City Day, Miss Bike, Golden Tiger, Assosiation of young entrepreneurs of Russia) • International relations: establishing contacts with foreign tour-operators, contracts concluding, business trips to Slovakia, Austria, USA

 Assistance in launch and development in the Russian markets international tourism brands (France, Austria, Croatia): negotiating the contracts, organizing presentations, Internet promotion  Strategic Management of the company, coordinating a team of English-language specialists in work with international clients (sales)  Promotion of Russian companies in the international market via the Internet (modern European sites and Internet-promotion)  Organized trainings on Business English, complex Internet strategy development, personal image for managers  Participated in specialized conferences and exhibitions (Moscow, Yekaterinburg, Bratislava, Vienna)  Incoming services for foreign delegations in Urals

 Developed and implemented a bonus loyalty program for the largest regional company in the field of Telecommunications (JSC Uralsvyazinform, present - Rostelecom)  Professor and trainer in MBA-courses Marketing IT)  Web-site development, Internet-promotion  Collaboration with the specialized magazines (writing articles, independent reviews)  Professional translations for hotels and resorts in Sverdlovsk region (Yangantau resort, Chekhov Hotel)

Functions: Design of Brand and corporate standards. Promoting the Privilege Programmes to increase customer and partner loyalty. Mediaplanning and mass media interaction. Web-promotion and copywriting (press-realises, ad campaigns). Achievements: Design and successful launch of a new product (coaltion privillege program for vip-clients). Balanced advertising and PR-campaign (print, Internet). Launch and promotion of the informational and analitical web-portal www.premiara.ru Media-partnership with cultural foundations and mediapublishers.

Functions: Adheres to and implements Dr.Scheller Beauty Center brand standards in daily activities. Mediaplanning and mass media interaction. Corporate style and souvenirs support. Organization business meetings. Business correspondence. Web-promotion and copywriting (press-realises, ad campaigns). Achievements: Have participated in the launch of 3 new beauty centers in Ekaterinburg. Organised a business trip to Germany, Dr.Scheller Cosmetics AG (coordinator and translator). Have established contacts with corporate clients. Have actualised web-office (www.scheller-center.ru).

Functions: Development and realisation of loyalty programs (clients, partners). Organising special events (marketing, PR, charity). Marketing research (servives, products, clients loyalty). Mediaplanning and mass media interaction. Corporate style and souvenirs support. Internal PR programs. Web-promotion and copywriting (press-realises, ad campaigns). Achievements: Have developed and launched the loyalty program 2008 for clients and partners. Successfully carried out: "Business launch with Microsoft Sharepoint" (in cooperation with Microsoft), "Test-drive of intellectual business machines" (in cooperation with Toyota Center East, Microsoft, HP, Cisco). Results of customers services satisfaction are processed into servce improvement program. Company web-office has been actualised (www.crona.ru). Have developed corporate representative book (broshure, leaflet, recommendation letters).

Functions: Launching innovative service packages into IT-market, including Internet programs for corporate use. Organizing work with corporate clients (2 divisions: "Computer service" and "Internet promotion"). Development of advertising campaigns (btl, atl). Marketing support (materials, souvenirs). Web-promotion. Achievements: 20%- increase of incoming queries as a result of btl-campaign. 3 times-increase in customers amount (2006/2007) as a result of effectively organized telemarketing service. Have developed Internet-project for a client-oriented IT-company (Computer services). Have implemented CRM-system into the organization.

Reading original British and American literature. Reviewing and criticizing.

Management, Manager

Institute of Management and Market, Ekaterinburg, Specialist in Marketing

Distance Education and Professional Retraining Institute (USTU-UPI), Ekaterinburg, Referent and Translator in International Business

University of Cambridge, Business English Certificate Vantage